Volume - 9 : Issue - 1

Published : Jan. - Mar. 2010

Group : Think About It

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Ratan Tata is the chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists last year.

What Ratan Tata did for the Mumbai victims....

    • All category of employees including those who had completed even 1 day as casual employees were treated as on duty during the time the hotel was closed.

    • Relief and assistance to all those who were injured and killed.

    • The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav- Bhaji” vendor and the pan shop owners.

    • During the time the hotel was closed, the salaries were sent by money order.

    • A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help

    • The thoughts and anxieties going on people's mind was constantly tracked and where needed psychological help provided.

    • Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.

    • Every employee was assigned to one mentor and it was that person's responsibility to act as a “single window” clearance for any help that the person required.

    • Ratan Tata personally visited the families of all the 80 employees who in some manner – either injured killed – were affected.

    • The dependents of the employees were flown from outside Mumbai to Mumbai and taken care of.  They were all accommodated in Hotel President (a 5 Star property also belonging to Indian Hotels) for 3 weeks.

    • Ratan Tata himself went around asking the families and dependents – if they wanted him to do anything more.

    • In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

    • What is unique is that even the railway employees, the police staff, the pedestrians, who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10,000 per month for 6 months.

    • A 4 year old granddaughter of a vendor who received 4 bullets out of which only one was removed in the Government hospital, was taken to Bombay hospital and several lacs were spent by the Tatas on her full recovery.

    • New hand carts were provided to several vendors who lost their carts.

    • Tatas have committed to take responsibility for lifetime education of 46 children of the victims of the terrorist attack.

    • The settlement for every deceased member ranged from Rs. 36 to 85 lacs in addition to the following benefits:

 a.      Full last drawn salary for life for the family /  dependents;
b.      Complete responsibility for education of children and dependents – anywhere in the world.
c.       Full Medical facility for the whole family and dependents for rest of their lives.
d.       All loans and advances waived off – irrespective of the amount.
e.       Counselor for life for each person

 SINDHISHAAN SALUTES the organization built by the TATAS which creates so much passion within its employees;

    • to perform its obligations towards humanity in general without any limitation

    • in a silent and efficient mode

    • without going to the media about its acts of generosity,

    • without being forced by any government or statutory authority

    • with the belief that if hundreds of crores could be spent to rebuild the property, relief to the effected employees could be provided in equal measure.